Refund Policy
Rebecca Keatley Counselling is committed to providing professional counselling services. Please take not of our refund policy.
Missed or Late Cancellations
If you cancel your appointment with less than 48 hours’ notice or do not attend your session, the full session dee will be charged and no refund will be issued.
Prepaid Sessions
If you have prepaid for multiple sessions and choose to discontinue therapy, you may request a refund for any unused sessions, provided 48 hours’ notice is given for each cancelled session. Refunds will be issued for remaining sessions only.
Therapist Cancellation
If your session is cancelled by the therapist for any reason, you will be offered an alternative time or a full refund for that session.
Non-Refundable Services
Once a session has been attended, fees are non-refundable, as the service has been delivered.
If you have any concerns or need to discuss your situation, please contact me directly. We aim to handle all refund matters with fairness and transparency.